Born and raised in Jakarta, Indonesia. Received the Bachelor's degree in Industrial Engineering from Purdue University, West Lafayette, IN in 2001. Afterwards, received a post graduate degree from University of Indonesia in the field of Information Technology. Currently working at Updox, the industry leading Physician Connectivity Platform, as its Software Engineer.
- August 2014 - Present
UpdoxAugust 2014 - Present
Providing Customer Relationship Management (CRM) for health care, Updox is the industry leading Physician Connectivity Platform. More than 45 electronic health record (EHR) vendors, representing 150,000 physicians, selected Updox as their Health Information Service Provider (HISP) of choice to be a part of the Updox Direct Network (UDN). With our CRM solutions, independent medical practices can easily manage communications from one inbox, streamline physician relationships, drive collaboration with partners and engage patients – all integrated with the practice's existing EHR. Practices benefit through improved relationships with patients and other providers, increased revenues, reduced costs, and enhanced business efficiencies.
My latest achievements are successfully redesigned Updox webapp / portal and optimized the webapp's performance using assets caching and fingerprinting. This project resulted in a significant improvement over loading time (from 20+ seconds to < 1 second).
- May 2014 - August 2014
Senior Consultant / Senior Web Developer
Sogeti / Abercrombie & FitchMay 2014 - August 2014
- 2007 - May 2014
Senior Web Developer
Ecommerce, LLCApril 2008 - May 2014
My latest achievement is successfully redesigned IX Web Hosting and Host Excellence control panel and developed the restructured IX Web Hosting website which was previously developed using PHP with Smarty framework and was performing poorly in loading time and SEO. This project resulted in a significant improvement over loading time (from 10+ seconds to < 1 second).
Ecommerce, LLCJan 2007 - Jan 2008
Ecommerce, Inc is a privately held, multinational web hosting company with presence around the world (USA - Main HQ, Ukraine, Romania, Indonesia). I am in charge in managing the crativity/marketing department.
My jobs include (not limited to) researching, planning, forecasting, implementing and coordinating Sales Plans and maximize profitability for the company. I have also handled and analyzed Ecommerce, Inc's call center and LiveChat data (WorkForce Management with distribution method and backcasting/forecasting analysis) in the past as well as negotiating and designing new business unit(s) at Ecommerce, Inc. brands.
- 2004 - 2007
Host Department, LLCJun 2005 - Jan 2007
In charge of maintaining and monitoring 7 different departments (Technical Consultant Department, System Administrators, System Development Department, Call Center Department, Billing Department, Domain Registration Department and the Reseller Specialist Department)
Together with the System Development Department, is responsible in maintaining and developing the Internal Reporting System (IRA)
Together with the other Board of Management members, is responsible in developing and implementing better operations flows and company policies
Responsible in creating and delivering the Leadership Training Sessions to all Technical Consultant Team Leaders
Call Center Manager
Host Department, LLCAug 2004 - Jun 2005
Assist existing clients of technical difficulties, General Billing, and Domain Name Registration Problems by both LiveChat or by Phone. Analyze historical ACD data and forecast workload requirement as well as develop resource scheduling and workforce planning.